Tools

Explore

Videos Channels Figures

Atmrix

Tools

Explore

Videos Channels Figures

Atmrix

KD

Katie Dill

10/16/24

@ Y Combinator

We have a dedicated email alias for reporting bugs, allowing anyone in the company or outside to report issues, which helps us gather diverse feedback and improve the product.

Video

Why Design Matters: Lessons from Stripe, Lyft and Airbnb

@ Y Combinator

Why Design Matters: Lessons from Stripe, Lyft and Airbnb

10/16/24

Related Takeaways

Aravind Srinivas

02/22/25

@ Y Combinator

To avoid becoming a big, slow company, we focus on maintaining a culture where everyone feels comfortable raising bugs and discussing issues directly.

Garry Tan

09/20/18

@ Y Combinator

Using a bug database is crucial for managing product development effectively, especially as your team grows.

Max Johnson

05/16/25

@ OpenAI

I can report issues like regressions in the code to Codex, which helps me manage my workload more effectively.

Ilya Volodarsky

08/01/19

@ Y Combinator

Having a shared inbox for support helps multiple founders respond to customer inquiries, preventing any single founder from becoming overwhelmed.

Jeff Weinstein

07/11/24

@ Lenny's Podcast

The outputs from study groups are integrated into existing processes for addressing bugs and issues, ensuring that valuable feedback is acted upon without creating new bureaucratic hurdles.

Kevin Hale

07/03/19

@ Y Combinator

We built a strong feedback loop by having the founders handle customer support, which helped us improve the product based on real user needs.

Christopher O'Donnell

04/01/25

@ Sequoia Capital

The feedback cycle is incredibly fast, allowing us to address bug fixes and release features on the same day. This responsiveness is crucial for maintaining customer trust and satisfaction.

Katie Dill

10/16/24

@ Y Combinator

By creating a community forum called 'Insiders', we continuously gather feedback from developers, ensuring that our products are user-centered and responsive to their needs.

Jeff Weinstein

07/11/24

@ Lenny's Podcast

I actively seek customer feedback by reaching out directly, which helps me understand their needs and avoid building products that don't address real issues.