To test the driver app, I drive and deliver in the Bay Area once or twice a month, dedicating half a day to this.

I dedicate the first couple of hours each day to reviewing metrics, revenue numbers, and customer feedback to identify areas for improvement and guide my team effectively.

I have completed around 700 to 800 driving and delivery trips since joining Uber, which helps me empathize with drivers.

I actively seek customer feedback by reaching out directly, which helps me understand their needs and avoid building products that don't address real issues.

I believe in reviewing everything before it ships. I conduct regular reviews to ensure that nothing goes out without my approval, which helps maintain a unified vision and direction for the company.

After FlightCar, I joined Airbnb as a product manager to learn how successful companies operate and to gain insights into building a great product.

We realized that we had to be at the customer's doorstep to improve retention, so we started doing initial deliveries ourselves to understand the customer experience better.

I often tweet asking for customer feedback, providing my email for direct communication, which fosters open dialogue and trust.

User feedback is crucial; it should be an ongoing process where users express their thoughts while interacting with your product.