Building AI products that can perform tasks traditionally done by humans, like customer support or sales, is challenging but essential for winning large enterprise contracts.

At Sierra, we help companies build customer-facing AI agents, which represent their brand and enhance customer experience.

The current AI revolution is creating an unprecedented demand for engineers, with companies hiring aggressively to build AI systems.

We created the agent task force, which includes members from various teams like IDE, DevX, and AI, to collaborate on building AI agents.

We're starting to see AI agents play a major role in web development, writing code, creating assets, and collaborating with humans, which multiplies what can be built.

We're creating a better, more human-like customer support experience with AI agents to help users get the support they need efficiently.

The market for AI customer support agents is crowded, but many existing solutions are inadequate for complex workflows, leaving room for more sophisticated entrants.

Scale AI is evolving from a data labeling company to a leader in agent-driven technology, which is growing rapidly and is seen as an infinite market.

Our routing product allows customers to dynamically define criteria for directing conversations to human agents, while our agent assist product acts as a co-pilot for human support agents, enhancing their efficiency by providing AI-driven insights.