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Chandan Lodha

04/03/24

@ Y Combinator

We transformed CoinTracker by elevating user obsession, ensuring that everyone in the company, from customer support to engineering, is constantly engaging with users to gather feedback.

Video

How to Survive the Crypto Boom & Bust Cycle

@ Y Combinator

How to Survive the Crypto Boom & Bust Cycle

04/03/24

Related Takeaways

Chandan Lodha

04/03/24

@ Y Combinator

During the last crypto bull run, CoinTracker grew 14 times, focusing on user growth during the DeFi summer of 2021.

Chandan Lodha

04/03/24

@ Y Combinator

Our mission at CoinTracker is to enable everyone in the world to use crypto with peace of mind by building leading cryptocurrency portfolio tracking and tax compliance software.

Chandan Lodha

04/03/24

@ Y Combinator

CoinTracker was built to solve the problem of tracking crypto assets, which we faced ourselves as founders.

Vidit Aatrey

05/22/19

@ Y Combinator

Our company culture emphasizes user focus; management regularly listens to user calls to understand their challenges and improve our services accordingly.

Kevin Hale

07/03/19

@ Y Combinator

We built a strong feedback loop by having the founders handle customer support, which helped us improve the product based on real user needs.

Kalam Dennis

12/15/18

@ Y Combinator

We track everything from clicks to usability, and we use visualization tools to analyze customer data, which has transformed our operations.

Chandan Lodha

04/03/24

@ Y Combinator

No matter how much we grow, we must always obsess over our users and stay updated with their evolving needs, especially in the fast-changing crypto space.

Tikhon Bernstam

09/09/17

@ Y Combinator

We used feedback from our users to improve our product rapidly, which was crucial for our success.

Daniel Lereya

04/27/25

@ Lenny's Podcast

Focusing on impact rather than just shipping features has transformed our company culture, emphasizing the importance of understanding customer needs and how to measure success.