Tools

Search

Explore

Videos Channels Figures

Atmrix

About

Tools

Search

Explore

Videos Channels Figures

Atmrix

About

BH

Brian Halligan

05/08/19

@ Y Combinator

Creating a great customer experience doesn't necessarily require a lot of funding; it's more about creativity and understanding your audience.

Video

YC

HubSpot CEO and Cofounder Brian Halligan with Wufoo Cofounder Kevin Hale

@ Y Combinator

HubSpot CEO and Cofounder Brian Halligan with Wufoo Cofounder Kevin Hale

05/08/19

Related Takeaways

DR

Danae Ringelmann

10/15/14

@ Y Combinator

Understanding that we were reinventing the funding industry allowed us to prioritize customer happiness as a key driver of our business.

BC

Brian Chesky

04/06/17

@ Y Combinator

To scale effectively, focus on creating an exceptional experience for one customer at a time before expanding to a larger audience.

GR

Geoff Ralston

10/11/18

@ Y Combinator

Focus on building a great product that customers love, as this is more important than over-optimizing your fundraising efforts.

KM

Kathryn Minshew

03/13/14

@ Y Combinator

In startup customer acquisition, the idea that 'if you build it, they will come' is often false; you need to actively find your audience.

OP

Olivier Pomel

06/14/24

@ The Logan Bartlett Show

To build a customer-centric culture, it's essential to start with understanding the customer's problems rather than focusing solely on solutions or revenue.

TP

Tom Preston-Werner

10/25/13

@ Y Combinator

Creating super fans involves going above and beyond in customer interactions, such as hosting meetups and providing exceptional support.

HI

Harvard Innovation Labs Cast

06/12/13

@ Harvard Innovation Labs

Creating a delightful out-of-the-box experience is vital for customer engagement, as seen in Apple's success with user-friendly templates.

YC

Y Combinator Cast

03/03/23

@ Y Combinator

Caring about your customers is not just a strategy; it's a superpower that can lead to long-term success and a positive reputation for your startup.

A

Alexandra

09/18/18

@ Y Combinator

I recommend investing time in customer discovery, as it will never be wasted and will help you understand what your customers truly want.