Customer support is crucial for product success; addressing user feedback can turn potential issues into opportunities for improvement.

Customer support will shift from a frustrating experience to a more enjoyable one, where voice onboarding helps users navigate products and resolve issues efficiently.

Founders often have to deal with customer support directly, facing criticism and feedback that helps them improve their product.

I took customer support calls personally, which taught me the importance of caring for users and understanding their needs.

Creating educational resources based on customer support insights can significantly enhance the user experience. By addressing common questions and pain points, you can improve customer understanding and satisfaction.

Support should be a key part of your marketing strategy; having developers handle support leads to higher customer satisfaction and better understanding of user needs.

Airbnb's growth was significantly driven by founders engaging in customer support, which helped them understand user needs and improve their service.

We built a strong feedback loop by having the founders handle customer support, which helped us improve the product based on real user needs.

At Homejoy, we learned the hard way that building our own phone system was a mistake, as it led to more complaints than actual customer calls. Instead, using specialized third-party tools improved our customer service experience significantly.